ACCOUNTABLE CARE

Patient, provider and system outcomes are managed, met and reported on.
  • Focus on increasing capacity and improving performance.
  • Ensure transparency through user-friendly reporting on service delivery information and outcomes.
  • Use performance metrics and outcomes to inform planning and delivery.
  • Foster adaptive leadership and governance to facilitate change and collaboration.

Choose the specific policy or program issue, review the possible tools and reports (title, date and precise), select the one that best suits your needs (click learn more for a detailed description) and click on the link to access the on-line resource.

If you would like to share a resource for the Knowledge Centre – contact the CHCA Team at: chca@cdnhomecare.ca

Performance Indicators

reports Indicators
Canadian Institute for Health Information, 2013
This document describes what health indicators are and how they can be used to monitor the health of populations and health systems.

Indicators

  • Description: This document provides links to the use and reporting of several health indicators (e.g., wait times, health system performance) in the Canadian context.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Policy

reports Performance Targets
Patients Canada, 2014
This document describes the development of practical measures to identify how well healthcare organizations are doing in delivering patient-centred care.

Performance Targets

  • Description: The document describes why and how key performance targets are being developed to assess patient and family centred care. The focus is on processes, policies and/or training that can be implemented and measured.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Policy

reports  Performance Reporting
Canadian Institute for Health Information, 2014
This document provides a brief description of an initiative designed to improve pan-Canadian reporting of health indicators that is tailored to fit the information needs of different audiences.

Performance Reporting

link

  • Description: This document provides links to several analytical and interactive resources which can be used to improve the care and health of Canadians as well as increase transparency and clarity in the health care system.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Policy and program

reports   Performance Measures
Alberta Health Services, 2014
This article describes new performance measures that can help Albertans understand how the province’s health system is performing.

Performance Measures

  • Description: This article describes 16 new performance measures which are intended to reflect a better balance across the spectrum of health care and health system performance than previous performance measures. The measures are aligned with Alberta’s Quality Matrix for Health.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Programming and service delivery

reports  The Use of Quality Indicators to Promote Accountability in Health Care: The Good, the Bad, and the Ugly
Forster, A.J., & van Walraven, C., Open Medicine, 6 (2), 2012
This article discusses the use of quality indicators to assess accountability in health care.

The Use of Quality Indicators to Promote Accountability in Health Care: The Good, the Bad, and the Ugly

  • Description: This document focuses on both positive and negative consequences related to the measurement of three quality indicators commonly used to improve accountability in health care in Canada. The indicators are: hospital standardized mortality ratio; all-cause urgent readmissions; and emergency department length of stay.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Programming and service delivery

reports Measuring What Matters: The Cost vs. Values of Health Care
Snowdon, A., Schnarr, K., Hussein, A., & Alessi, C. International Centre for Health Innovation, 2012
This document discusses the misalignment between Canadians’ core health values and how Canadian health system performance is measured and funded.

Measuring What Matters: The Cost vs. Values of Health Care

  • Description: The document addresses: what Canadians value with respect to health care; how Canadians’ values are aligned with health system spending and costs; how Canadians’ values are aligned with measures of health system performance; and how costs and values compare globally.
  • Work originates from: Canada
  • Resource can be applied to: Health care sector
  • Applicable to: Policy and program

reports Home Care Standards for Quality Service. Edition 3.1
Nova Scotia Department of Health and Wellness , Continuing Care Branch, 2011
This document presents home care standards related to governance and accountability, the provision of care to clients, and support services.

Home Care Standards for Quality Service. Edition 3.1

  • Description: This document identifies Nova Scotia’s home care goals, standards and indicators. It contains a self-assessment tool that organizations can use to rate their compliance to the standards as well as a provincial auditing tool.
  • Work originates from: Canada
  • Resource can be applied to: Home and community care sector
  • Applicable to: Programming and service delivery